Shipping Policy
Last Updated: November 6, 2026
Delivery area and cost
Standard shipping costs $0 with no order minimum for addresses in the 50 United States and Washington, DC. Alaska and Hawaii are included. We do not currently offer international delivery, U.S. territory delivery or APO/FPO/DPO military delivery. A PO Box may depend on the selected item and available delivery service; contact us before ordering if you need one. We do not promise a particular carrier.
When to expect an order
Processing usually takes 1–2 business days after order acceptance and payment verification. Transit after dispatch is estimated at 2–4 business days, making the estimated total 3–6 business days. Business days are Monday through Friday excluding U.S. federal holidays. These are estimates, not guarantees. Tracking is provided when available after dispatch; its first scan can appear later than the handoff.
Check the address and selected accessory
Before submitting an order, check the delivery address and the selected hat size, scarf dimensions, color or set count on its product page. The shipping estimate covers the order you place; a product photo showing several colors does not mean every pictured piece ships. If an address is wrong, contact us promptly with the order reference. We will try to help while processing permits, but cannot promise a change after dispatch.
When dispatch is delayed
If we cannot dispatch within the stated processing window, we will tell you the revised timing. You may accept that timing or cancel the unshipped order for a prompt refund to the original payment method. A cancellation before shipment is not held to the timetable for receiving and inspecting a physical return.
Tracking or delivery trouble
If tracking stalls, share the order reference and the latest scan so we can investigate. If a parcel is marked delivered but missing, check the address and nearby safe delivery locations, then contact us. Keep the packaging and tell us if the stated accessory count is short or the item differs from the selected listing. We will explain the next steps; do not mail an item to our correspondence address without return instructions.
See our Refund Policy for returns and remedies.
Contact Roundhippo
Email: support@roundhippo.com
Phone: +1 (520) 876-0860
Mailing address: 4235 E Fairmount St, Tucson, Arizona 85712, United States. This is a correspondence address, not a retail store, pickup location, or authorized return destination. Contact us before sending a return.