Refund Policy
Last Updated: November 6, 2026
When you may ask
Request a return within 30 calendar days after delivery. For a change of mind, the hat, scarf, belt, brooch or other accessory must be unused and undamaged, with the pieces and accessories that came with it. Preserve packaging where reasonably possible so a brim, pin or multi-piece set can travel safely. This condition does not limit rights for a defective, damaged, incorrect, incomplete or materially misdescribed item.
What to tell us about the item
Email support@roundhippo.com with the order number, the item and the reason. If fit is the issue, identify the selected hat size or listed scarf measurement. If a set is incomplete, tell us the count received and the count stated on the listing. For a defect or wrong item, a photograph may help, but an inability to supply one does not by itself remove applicable legal rights. Do not send a complete card number or password.
Instructions and shipping
We review the request and provide the correct return destination and instructions. For an eligible approved return, we pay return shipping and provide a prepaid label. Pack the item and every included piece securely, use the label we provide and keep the receipt and tracking. Contact us if the label cannot be used. Our Tucson address is for correspondence, not an automatic return destination. We charge no restocking fee.
Inspection and refund
We will explain the inspection result and any issue that affects the request. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. We do not promise that the bank will post a credit within our initiation period. If our stated period has passed, send us the return tracking; if a refund was issued but has not posted, ask the payment provider. We will explain any proposed adjustment and preserve non-waivable consumer rights.
Damage, errors and cancellations
Contact us promptly if the delivered accessory is damaged, defective, the wrong variation, short of its stated set count or materially unlike its description. Keep the item and packaging when possible while we explain the remedy; eligible return shipping remains at our expense. To cancel or change an order before dispatch, contact us immediately. If cancellation is possible while unshipped, we initiate a prompt refund to the original method without waiting to receive a return.
Different size or color
We do not offer exchanges. If you want another hat fit, scarf color or accessory variation, request an eligible return and place a separate order for the desired item. Review the new listing before ordering; availability and price may differ.
Contact Roundhippo
Email: support@roundhippo.com
Phone: +1 (520) 876-0860
Mailing address: 4235 E Fairmount St, Tucson, Arizona 85712, United States. This is a correspondence address, not a retail store, pickup location, or authorized return destination. Contact us before sending a return.