Frequently Asked Questions
Last Updated: November 6, 2026
Questions and answers
What does Roundhippo sell?
Our catalog brings together hats, scarves, belts, brooches and small accessories. Some are single pieces, while a few listings explicitly state a multi-piece set. Check the selected product page for fit, dimensions, color and purchase quantity before comparing prices.
Do you manufacture these products?
Roundhippo is the independent retailer that describes and sells the goods shown here. We do not claim to manufacture them or to be endorsed by another brand unless a particular listing expressly states a verified relationship.
Where do you ship?
We serve addresses in the 50 U.S. states and Washington, DC, including Alaska and Hawaii. We do not offer international, territory or APO/FPO/DPO service. If you need a PO Box, ask about the selected item before ordering because eligibility depends on the delivery service available for it.
How much is shipping?
Standard delivery is $0 across our stated U.S. service area, with no minimum order. The number of pieces shipped still follows the selected listing: a photograph with several accessories is not a promise of several units.
How long is processing?
Order preparation usually takes 1–2 business days after acceptance and payment verification. We count Monday through Friday, excluding U.S. federal holidays. We will contact you if we cannot meet that window.
When should my order arrive?
After dispatch, transit is estimated at 2–4 business days. Combined with usual processing, the estimated total is 3–6 business days; this is not a guarantee. If dispatch slips, we will explain the new timing and let you accept it or cancel the unshipped order for a prompt original-method refund.
How can I track an order?
Use the tracking notice sent when an order dispatches and tracking is available. A first scan can lag the parcel. If a scan stops moving or a package appears delivered but missing, contact us with the order reference and the latest status so we can investigate.
Can I cancel or change an order?
Contact us as soon as you notice the issue, especially if you chose the wrong hat fit, scarf variation or delivery address. While an order remains unshipped, we will confirm whether it can be changed or canceled. If cancellation is possible, we initiate a prompt refund to the original method; the physical-return inspection timetable does not apply. After dispatch, follow the return process.
What is eligible for return?
Ask within 30 calendar days after delivery. A change-of-mind accessory should be unused and undamaged with all included pieces. Tell us if a hat is defective, a scarf is materially different from the description, or a pin set is short of its stated count; applicable rights for damaged, wrong, incomplete or misdescribed goods remain available.
How do I request a return?
Email the order number, the selected item and the reason. For a fit question, include the selected size; for a set-count issue, tell us how many pieces arrived. We will review the request and send the approved destination, a prepaid label for an eligible return and packing instructions. Do not mail merchandise to our correspondence address without those instructions.
Who pays return shipping?
For an eligible approved return, Roundhippo pays return shipping and provides a prepaid label. Pack a hat brim, brooch pin or multi-piece set securely, and keep the receipt and tracking. If the label cannot be used, contact us before buying a substitute service.
Is there a restocking fee?
No. We do not charge a restocking fee for an eligible return. The return guidance still asks you to include every piece supplied with a set.
Can I exchange an item?
We do not offer exchanges. To choose a different hat fit, scarf color or other variation, request an eligible return and place a new order for the desired listing. Check current availability and price on that listing.
When is a refund issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. A cancellation completed before shipment is refunded promptly without waiting for a physical return. Contact us with tracking if our initiation window has elapsed.
What if something arrives damaged, incorrect or missing?
Contact us promptly with the order reference, what you selected and what arrived. For a short daisy pin set, give the stated and received counts; for a wrong hat or scarf, identify the selected variation. Photos can help but are not an absolute condition for applicable legal rights. Keep the item and packaging when possible while we explain the remedy and any prepaid return step.
How can I pay?
Review the actual methods and final USD total shown at checkout; footer card icons do not guarantee availability. Shopify Payments is not currently activated and successful paid checkout has not been verified. Never send a complete card number, CVV, password or verification code by email or phone. See Payment Information for authorization and refund details.
How can I manage advertising cookies?
Use the available privacy controls, browser settings and Your Privacy Choices. Any Google advertising or analytics use is described conditionally because activation has not been independently verified. Closing a notice is not itself consent.
How do I make a privacy request?
Use Your Privacy Choices or email support with “Privacy request.” Tell us the right you want to exercise and how we may contact you. Rights depend on applicable law and we may verify identity or agent authority; an eligible declined request can be appealed by email with “Privacy appeal” and the decision reference.
How do I contact support?
Email support@roundhippo.com or call +1 (520) 876-0860. For a product question, include its link; for an order issue, include its reference. Our correspondence address is 4235 E Fairmount St, Tucson, Arizona 85712, United States, not a pickup site or automatic return destination.
How do I compare hat and scarf sizes?
For a hat, start with head circumference and check brim width separately. The black trilby lists an adjustable 56–58 cm range and a 5 cm brim; the cotton newsboy cap lists 58–60 cm. For a scarf, compare both length and width after converting units: the white Merino scarf lists 180 × 30 cm, while an off-white winter scarf lists 78.7 × 26.8 inches. If fit is essential and you are between listed ranges, ask about that exact product before purchase.
How should I care for a hat or scarf?
Read the care information on the selected listing and any label supplied with the item. A wool scarf, straw hat, satin square scarf and cotton-polyester trilby may require different handling; one method does not suit every accessory. Avoid assuming a fiber from an image. Ask us with the product link if a care instruction is unclear.
Does a photo of several accessories mean the full set is included?
No. Use the stated purchase unit and piece count on the selected product page, not the number of colors or objects in a photo. One daisy lapel-pin listing states a 12-piece set; other brooch listings are single accessories. If delivery is short of the stated count, contact us with the order number and quantity received.
Are all scarf fibers confirmed?
No. Some source listings contain conflicting fiber details. The affected product descriptions say composition is unconfirmed instead of presenting a guess as verified. Contact us with the product link before ordering if you need to avoid or seek a particular fiber.
Contact Roundhippo
Email: support@roundhippo.com
Phone: +1 (520) 876-0860
Mailing address: 4235 E Fairmount St, Tucson, Arizona 85712, United States. This is a correspondence address, not a retail store, pickup location, or authorized return destination. Contact us before sending a return.