Contact

Last Updated: November 6, 2026

Ask us about an accessory or order

Email or call for help comparing a hat fit range, checking scarf dimensions or fiber information, confirming whether a pictured group is sold as a set, or choosing the correct product variation. Please include the product title or link so we can answer about the exact listing. Some fiber details are unconfirmed; ask before purchase when composition is essential.

For an existing order

Include the order number and describe the delivery, cancellation, missing-piece, return or refund question. If tracking has stalled, include the latest scan. For a possible wrong item or short set, state the selected variation and the quantity received. Do not send full card details, CVV, passwords or one-time codes. We have not published fixed support hours or a guaranteed response time.

Contact Roundhippo

Email: support@roundhippo.com

Phone: +1 (520) 876-0860

Mailing address: 4235 E Fairmount St, Tucson, Arizona 85712, United States. This is a correspondence address, not a retail store, pickup location, or authorized return destination. Contact us before sending a return.

Correspondence address and map

The map marks our correspondence address. It is not a retail shop, pickup location or place to mail a return without instructions. Loading the Google Map sends technical information such as an IP address and browser details to Google; see our Privacy Policy and Google Privacy Policy.

Frequently Asked Questions · Shipping Policy · Refund Policy